Customer service excellence as a part of management process – Customer Service Excellence Report analysis
نویسندگان
چکیده
W artykule opisano problem doskonałości obsługi klienta w ramach procesu zarządzania. Za pomocą omówienia definicji i procesów zarządzania pracy przedstawiono metodologię badań opartą na cyfrowym raporcie Deloitte z 2022 roku. Głównym celem opracowania jest zaprezentowanie statystyk przeglądowych podstawie ankiety celu pokazania całego zakresu liczb badania dostarczonego przez firmę formie zdigitalizowanej. Metodologia oparta analizie danych empirycznych zaprezentowanych oraz przedstawieniu daleko idących wniosków. Główne wyniki to: rosnąca skala samoobsługi, czas zwiększenie nacisku personalizację obsługę klienta, niezależne upoważnione centra są najbardziej efektywne, różnice regionalne branżowe. Podsumowanie zawiera prognozę okres 12 miesięcy dostarczaną zarządy międzynarodowych firm.
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ژورنال
عنوان ژورنال: Nowoczesne Systemy Zarz?dzania
سال: 2022
ISSN: ['1896-9380']
DOI: https://doi.org/10.37055/nsz/155320